Last Updated
| 23MAR20 |
Introduction
In order to minimize the impact of a significant business disruption, NetBurner has developed a business continuity plan that is designed to safeguard our customers, employees, property, business data, inventory, and manufacturing processes. Due to the sensitive and confidential nature of this information, it is maintained internally. However, in an effort to establish transparency with our customers, and in order to encourage open communication, this document has been written and provided to give an overview of the considerations and preparations that have been made, as well as the steps that would be taken in the event that a disruption does occur.
Significant Business Disruptions
The significant business disruptions that have been evaluated include, but are not limited to, the following:
- Flood
- Fire
- Earthquake
- Pandemics
- IT systems failure (e.g. phone systems and networking)
- Cybersecurity attacks
- Loss of key personnel
- Loss of manufacturing or component suppliers
Proactive Steps
The ability to recover from a disruption depends heavily on the preparation taken before such an event occurs. NetBurner realizes this, and has taken several proactive measures that are needed to resume business operations should such an event take place. These are steps are expansive, and cover all aspects of the business. Additionally, they are frequently evaluated and improved upon. Some of these measures include the following:
- Establishing and practicing business wide backup procedures to prevent data loss
- Backups are maintained onsite, as well as at multiple offsite locations
- Distributing key business solutions offsite when practical and safe to do so
- Our systems run on servers located on the East Coast, West Coast, and in Europe
- Team cross training
- Equipment maintenance
- Maintaining and updating employee contact information
- Establishing communication protocols with customers and employees when a disruption occurs
- Security policy training and reviews
- Establishing a list of qualified alternate manufacturing facilities and component suppliers that can handle our production requirements
Reactive Steps
The exact measures taken in the event of a disruption will vary widely depending on the nature and the severity of the event in question. NetBurner has guidelines, policies, and procedures that are well established with its employee base in order to respond to such disruptions, and reviews these internally on a regular basis.
Should such a disruption impact NetBurner’s ability to conduct business on any level, notifications will be sent to affected customers through established channels including, but not limited to:
- The NetBurner website at www.netburner.com
- We have the ability to rapidly update our website from multiple locations worldwide
- Our Part Change Notices (PCN), software update notices, and newsletter
- Twitter, at @NetBurner
- Facebook, at https://www.facebook.com/netburner
Additionally, we can be reached through our sales email, at sales@netburner.com, which is distributed by offsite servers to the entire sales team as well as to our ticketing system.