NetBurner Support
Note that 90 days of email support is included with the purchase of a development kit. A year of email support is included with the purchase of an annual support agreement. If you purchase an annual support agreement at the time you purchase a kit, you will receive: 1 year + 3 months for the kit + 3 bonus months at no charge, for a total of 1 year and 6 months.
What types of support does NetBurner offer?
1.
Product demonstrations
2.
Example applications
3. Customer
message boards
4.
Technical documents
5.
Public downloads
6. E-mail
support
7. Telephone support on an hourly consulting basis. Please
contact Sales for details
8. The
NetBurner Newsletter
NetBurner product demonstrations
If you are new to the NetBurner product line your first stop should be the NetBurner
product demonstrations section. This section has a small library of free seminars on NetBurner products which can be used as a training tool and can be accessed at any time!
NetBurner example applications
The NetBurner
example applications (included with development kits) illustrate the ease at which you can develop applications with the NetBurner development platforms.
NetBurner customer message boards
The NetBurner
message boards have been used to discuss any hardware or software issues with NetBurner developers like you. This is a public forum where you may publish any solutions or workarounds you may have found to work in your NetBurner project.
It has been a great place for developers in the NetBurner community to share new ideas and to communicate unique implementations of their product.
NetBurner technical documents
Learn about embedded networking hardware and software and how it works with the documentation in NetBurner
technical documents page.
NetBurner public downloads
All of the downloads in the
NetBurner public downloads section are freely distributable to the end customer so long as they are used on NetBurner hardware.
NetBurner e-mail support program
Our prompt
email support provides excellent results and works as follows: your email question is received by support personnel with a wide range of abilities. The individual best suited to answer the question will assume responsibility to answer your question. This method avoids tiered approach of forcing you to go through many people before finding the right person to help.
NetBurner telephone support
Talk to a friendly NetBurner engineer over the phone on an hourly consulting
basis. Please
contact Sales for additional details.
NetBurner Newsletter
Please
sign up for the NetBurner Newsletter for sample applications, links to new technical support vidoes, and/or new product announcements.
NetBurner Online Registration
Online registration takes only a few seconds and provides the following benefits:
* Sign up for the NetBurner support newsletter
* Required to ask support questions
* Monitor your support request through email
or through the NetBurner support web interface.
The support database will even keep a running
history of your support tickets.
* Search previous tickets
* Development tool updates
* Application code updates
* Automatic notification of updates
NetBurner Registration
